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Our free and impartial service is here to help resolve disputes with Energy Suppliers, Heat Networks, Network Operators, Flexibility Service Providers, and Green Deal. More information

We can also help businesses resolve their energy issues

We can also help businesses resolve disputes with Energy Suppliers, Energy Brokers, Heat Networks, Network Operators, Flexibility Service Providers, and Green Deal. More information

Looking to register your company with Energy Ombudsman?

If you're an energy supplier, energy broker, heat network, network operator, green deal or flexibility services provider, please click below for more information.

Join the scheme More information

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We provide a free and impartial service that aims to resolve disputes between consumers and suppliers in the energy sector.

If you're having issues with your energy supplier, energy broker, network operator, green deal or heat network supplier, we may be able to help resolve your dispute.

How we can help

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Our simple process makes it easier than ever to raise a dispute with your energy supplier:

Step 1

Raise an issue with your supplier

Step 2

Raise your dispute with us*

Step 3

Send us your information

Step 4

We'll review your dispute

Step 5

We'll reach a decision

Step 6

Your supplier delivers the remedy

Our process

*Before raising your dispute with us, please allow your provider 8 weeks to put things right (unless you receive a deadlock letter from them sooner).

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What are the possible outcomes of raising your dispute through our service?

We can tell suppliers to…

Take practical action e.g. credit your account, cancel an account, change your tariff
Make an apology
Offer financial awards up to £10,000
Make recommendations to prevent this happening again
A combination of these actions